Save up to 20% your First Order

Notice these recurring icons on product pages?
Enjoy the relevant discount amount on your first order,
get a 3% discount on all future orders as well.

3步完成您的循環訂購

1

Select

Browse and choose your favourite products with the recurring order option.

2

Schedule

Set your preferred delivery frequency and add the items to your cart.

3

Receive

Get up to 20% off your first order and 3% off all future orders.

*Terms & Conditions >

循環訂購計劃的好處

SAVE MONEY

Up to 20% off first order + 3% discount future deliveries

Earn Rewards

Collect VetPoints with every delivery and redeem it in one-time orders.

AUTO-DELIVER

Skip the hassle—your favorites, delivered automatically.

EASY MANAGEMENT

Adjust or cancel anytime after 3 deliveries.

循環訂購 - 人氣之選

Still Have Questions?

What is Recurring Order?

At Vetopia we understand about being busy pet owners – because we are too! We hope our Recurring Order Program saves you time, gives you peace of mind and allows you to spend more time with your pets! Providing for your pets is hassle-free when you choose Recurring Order. Stay Stocked and save with Recurring orders!

Recurring Order Program is an on-going subscription service. All Recurring orders will be preceded by a 5-day reminder email. (Please check your spam/junk/promotion folders as well)
If we are aware that the items in your subscription is out of stock before the recurring order is generated (before your credit card has been billed), you will receive an “Out of Stock” email notification on the order placement date.
If we are notified by the supplier that your order is out of stock after the recurring order has been generated, our customer service team will contact you via Whatsapp or email to follow up.

Orders will be generated according to your selected order frequency, please then allow 1-3 working days for delivery. *We will notify you if there are any delivery delays.

Any changes or cancellations MUST be actioned prior to this date. Once parcels have left our warehouse, we cannot make any changes to your order.

Shipping fees may occur for any actions required after parcel dispatch.

This may include circumstances such as,

• Adding extra items to an order
• Redirecting to a new delivery address
• Returns (Only applicable to the Recurring Orders that have completed 3 cycles)

What are my obligations for signing up for the Recurring Order program?

The Recurring Order Program include up to 20% off your first recurring order (depending on your selected product), and a 3% discount on all subsequent ones (based on regular price). Delivery frequency is completely up to you, ranging any time from 1 week to 6 months. You can skip or cancel anytime (except the first three deliveries*), swap products, change your recurring frequency, add a product, or even change the quantity.

*We require customers to commit to a minimum of three deliveries for their subscriptions. During the first three cycles, customers are not allowed to change, pause, skip or cancel orders.

Why is the billing date different from the shipping date?

The billing date for your subscription is set to align with the order placement date, while the shipping date is determined by the delivery schedule. Normally your recurring order will be delivered within 1-3 business days after the order is placed.

I’ve updated the default address in my account, why doesn’t it reflect in my Recurring Orders?

The shipping address of a Recurring Order is managed separately from the default address of your Vetopia account.

To update the shipping address of your Recurring Order, please go to “My Account” → “My Recurring Orders” → Select the applicable subscription → “Product Shipping Info”.
You may contact our customer care team for further assistance.

What payment methods are accepted for recurring orders?

Payments must be made by credit card. All recurring orders will be billed to your credit card on the order placement date. The first delivery will be billed as soon as you start your subscription. Subsequent billing will align with the delivery schedule (e.g., every two weeks, one month, etc.).

Are there shipping fees for my orders?

Orders that are HK$300 or above (after discounts) can enjoy free shipping. If your order total is less than HK$300, there will be a delivery fee of HK$80, applicable to all orders placed on the Vetopia Online Store.

How do I skip my upcoming Recurring Order?

You can skip your upcoming Recurring Order after you have completed three (3) deliveries. Once you reach this milestone, you will have the option to skip items or your next order through your account settings or contacting our customer care team.

How do I remove an item/s from my Recurring Order?

You can remove items from your Recurring Order after you have completed three (3) deliveries. Simply log into your account, navigate to your subscription settings, and select the items you wish to remove. Changes can be made up to three (3) days before your next order is processed. You may contact our customer care team for further assistance.

How do I add an item/s from my Recurring Order?

You can add items to your Recurring Order after you have completed three (3) deliveries. Simply log into your account and go to your subscription settings. From there, you can browse available products and select the items you wish to add. You can add products either on a recurring basis or a one-time purchase. Changes can be made up to three (3) days before your next order is processed.

How do I change my payment card information?

To change your payment card, log into your account and navigate to the payment settings section. From there, an email will be sent to you and you can update your credit card information via the link provided in the email. Or you may select another card from your saved payment method. Make sure to save your changes before exiting.

Am I able to checkout with different products with different recurring frequency at the same time?

Yes! Our recurring program works if you have different items and different delivery frequencies in the same initial order. We will follow your selected order frequency to generate the order for your recurring items accordingly. ** Please be reminded that each recurring order must reach HK$300 to enjoy free shipping. Otherwise a shipping fee of HKD$80 will be charged additionally.

How to cancel a recurring order (subscription)?

Please note that we require customers to commit to a minimum of three deliveries for their recurring orders. During the first three cycles, customers are not allowed to change, pause, skip or cancel orders.

• For customers who wish to cancel a subscription within the first three cycles:
You will need to make up the discount difference that you had in your first recurring order. Please contact our customer care team for further assistance.

• For customers who wish to cancel a subscription after completing the first three cycles:
You may cancel it in "My Recurring Orders" in your account, OR you can contact our customer care team for further assistance.

Why am I not receiving Recurring Order notification emails?

Sometimes email notifications can get flagged as spam, so make sure to check your spam/junk/promotion folder to see if the notifications are being sent there.

If you are using an email client, such as Outlook or Gmail, make sure to check the settings to ensure that the notifications are not being filtered or blocked.

To ensure you receive our email notifications, we recommend regularly checking your junk mailbox and marking our emails as "Not Junk." Additionally, you can add our email address to your contacts to prevent this issue from occurring again in the future.

Any hidden fees?

There are no extra fees to take part in the recurring order program. Please be reminded that the first three deliveries are fixed, shipping fee will be charged if order total is less than HK$300 (after discounts), and prices will be updated according to suppliers’ price adjustments automatically.