Why Join the Vetopia Loyalty Program
WELCOME PERKS
Join for free and get 10% off your first order + 1,000 VetPoints
EARN FASTER
Earn up to 3 VetPoints per $1 spent
REDEEM FOR SAVINGS
Every 50 VetPoints = $1 off your purchase
BIRTHDAY REWARDS
Celebrate with birthday perks for you and your pets
TIERED PRIVILEGES
Unlock more benefits and faster earnings as your move up tiers
RECURRING ORDER PERKS
Save up to 20% on your first recurring order with convenient auto-delivery
Membership Tiers: Earn more rewards as you level up!
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| 12-Month Spending | Any Spending | $8,800 | $28,000 |
| VetPoints Multiplier | 1X | 2X | 3X |
| Tier Upgrade Gift | 1,000 VetPoints (Welcome Perk) |
$100 E-coupon | Deluxe Welcome Gift |
| Birthday Gift (Owner) | 1,000 VetPoints | 1,500 VetPoints | 2,000 VetPoints |
| Birthday Gift (Pet) |
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| Festive Gift |
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| Anniversary Gift |
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| Event Privilege |
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Platinum & Diamond Perks
Exclusive rewards for our most loyal customers
What Our Members are Saying
Still Have Questions?
FAQs
How does the Vetopia Loyalty program work?
Once you register on Vetopia, you are automatically welcomed as a member of Vetopia Club and start your journey with us.
We have 3 tiers in our membership program:
Vetopia Club: Upon registering, you will automatically enter Vetopia Club level in the loyalty program
Vetopia Platinum: Once you have reached a total spending of $8,800 - $27,999 in 12 months, you will move into the Vetopia Platinum tier and enjoy many more benefits, included higher VetPoint reward earning rates.
Vetopia Diamond: Once you have reached a total spending of $28,000 in 12 months, you will move into Vetopia Diamond, our highest level, with our most exclusive benefits, and our highest level of VetPoint earning rewards.
How does Friends Referral work?
Easy! Simply log in and go to your Reward Page to share your Unique Referral Link with your friends via WhatsApp, Facebook or Email.
When your friends registered as a new member via this link, they will receive HK$100 off their first purchase upon spending over HK$600.
You will then receive 2,000 VetPoints after your friend has redeemed the offer, and your VetPoints can be used as cash discounts off your next order, or be used to redeem exclusive reward items.
Share the joy with your friends and earn more VetPoints today!
When will my Membership tier expire?
A membership year lasts for 12 months from the date you have entered your current tier.
How do I maintain my Platinum or Diamond level status?
To maintain your current membership tier, all you need to do is maintain the yearly total spending amount within the next 12 months.
Vetopia Platinum qualifies by spending upon HK$8,800 in a year, and Vetopia Diamond by spending upon HK$28,000 in a year.
How do I earn VetPoints?
It's simple!
Every purchase you made at Vetopia earns VetPoints.
Vetopia Club members earn 1 VetPoint for every $1 spent| Every 50 VetPoints can be redeemed for $1 discount.
Secret tip: the higher your Vetopia Loyalty tier, the greater rate at which you earn VetPoint , up to 3 VetPoints for every $1 spent.
Additionally, you can earn VetPoints by completing reward tasks, such as filling out pet information, writing reviews, and referring friends.
* Your VetPoints will be credited 14 days after completing your purchase; returned items will not be eligible for VetPoints.
When will my VetPoints expire?
VetPoints will be expired 12 months from the day the points are earned.
How do I redeem the VetPoints?
That’s easy!
1. VetPoints can be redeemed as a cash discount off your order at checkout.
2. VetPoints can also be used to redeem special gifts, promotion items, rewards and other cool stuff.
*VetPoints cannot be used in conjunction with discount code and recurring order discount.
Can I transfer my VetPoints to someone else?
Sorry, no, VetPoints can only be used by the account holder and cannot be transferred to another party.
What if I return an item I purchased using VetPoints?
If you purchase an item using VetPoints and then return the item, the VetPoints will be refunded to your account.
Note that returns for goods paid for with VetPoints cannot be refunded in cash.
The usage of VetPoints may vary from time to time at the discretion of Vetopia.
How to get a 10% discount for new members?
How to get a 10% discount for new members? Please subscribe to our email list when you register as a member. You will receive a thank-you email, and then within 5 to 10 minutes, you will receive another email containing a 10% discount code. Sometimes this email may end up in your spam folder, so please check there!